FAQ

 

What is a Meet and Greet?

 

A Meet and Greet is a scheduled appointment at no cost and with no obligation. It’s an opportunity to see if we’re a good fit for you and your pet. During this time, we discuss your pet’s needs and create a customized care plan should you choose to proceed with our services.

 

What are Everyday Walks?

 

Everyday Walks are designed for clients who need assistance with basic pet care tasks, such as putting on a harness, clipping on a leash, or waste pickup. These walks typically 15-30 minutes and are available 7 days a week, including holidays. Holiday walks include an additional $15 fee per walk.

 

What are the walker’s responsibilities?

 

Our walkers ensure your pet receives care at the requested times—morning, midday, and night. Responsibilities include:

 

• Taking your pet outside for potty breaks and cleaning up waste

• Providing fresh food and water as needed

• Notifying you if your pet requires grooming or if food and supplies are running low

 

Are Everyday Walks short-term or long-term?

 

Everyday Walks are typically long-term but can also be short-term based on your needs.

 

Examples:

 

Short-Term:

• You’ve had surgery and need temporary assistance while you recover

• You require daily walks during winter to avoid icy sidewalks

 

Long-Term:

• You use a wheelchair or walker and need ongoing pet care support

• You have a pet for companionship or service, and we assist with all their care needs

 

Can I customize services?

 

Absolutely! We offer flexible scheduling to fit your needs. For example, if you need two 15-minute walks per day and three 30-minute walks per week, we can accommodate your request and adjust as needed.

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What is a Dog Taxi?

 

Our Dog Taxi service provides transportation for your pet to and from the groomer, dog park, or a family member’s home.

 

Can you bathe my dog?

 

Yes! We offer basic dog baths for an additional fee. While we don’t provide full grooming services at this time, we can accommodate bath requests. Rates vary based on breed and size.

 

Can you pick up and deliver my pet’s food and supplies?

 

Yes! For an additional fee, we can order, pick up, and deliver pet food, toys, winter gear, and other essential items.

 

Do you provide services on holidays?

 

Yes! We are available 365 days a year, 7 days a week. A $15 holiday fee applies per walk.

 

What happens to my pet if I have an emergency or am hospitalized?

 

If you have given permission, senior living management or another authorized party can notify us, and we will care for your pet as needed. We will also stay in contact with your listed emergency contact for next steps.

 

How do you bill?

 

You can choose to pay monthly in advance or weekly (Saturday–Friday). Weekly invoices are due on Fridays.

 

How do I pay my invoice?

 

We accept Zelle, Venmo, Cash, and Cashier’s Checks.